Staff confidentiality policy
- Confidentiality is the cornerstone of health care and central to the work of everyone working in general practice.
- Confidentiality is the duty of a person to not disclose anything learned from a patient who has attended, consulted or been treated, without that person’s consent.
- All information about patients is confidential: from the most sensitive diagnosis, to the fact of having visited the surgery or being registered at the practice.
- The duty of confidentiality owed to a person under 16 is as great as the duty owed to any other person.
- All patients can expect that their personal information will not be disclosed without their permission (except in the most exceptional circumstances when disclosure is required when somebody is at grave risk of serious harm)
Responsibilities of Practice Staff
All health professionals must follow their professional codes of practice and the law. This means that they must make every effort to protect confidentiality. It also means that no identifiable information about a patient is passed to anyone or any agency without the express permission of that patient, except when this is essential for providing care or necessary to protect somebody’s health, safety or well-being.All health professionals are individually accountable for their own actions. They should, however, also work together as a team to ensure that standards of confidentiality are upheld, and that improper disclosures are avoided.
Additionally, the Partners of Bromley By Bow Health partnership as Employers:
- are responsible for ensuring that everybody employed by the practice understands the need for, and maintains, confidentiality
- have overall responsibility for ensuring that systems and mechanisms are in place to protect confidentiality
- have vicarious liability for the actions of those working in the practice – including health professionals and non-clinical staff (i.e. those not employed directly by the practice but who work in the surgery).
Standards of confidentiality apply to all health professionals, administrative and ancillary staff- including receptionists, secretaries, practice manager, cleaners and maintenance staff who are bound by contracts of employment to maintain confidentiality. They must not reveal, to anybody outside the practice, personal information they learn in the course of their work, or due to their presence in the surgery, without the patient’s consent. Nor will they discuss with colleagues any aspect of a patient’s attendance at the surgery in a way that might allow identification of the patient unless to do so is necessary for the patient’s care.
If Disclosure is Necessary
If a patient or another person is at grave risk of serious harm which disclosure to an appropriate person would prevent, the relevant health professional can take advice from colleagues within the practice, of from a professional / regulatory / defence body, in order to decide whether disclosure without consent is justified to protect the patient or another person. If a decision is taken to disclose, the patient should always be informed before disclosure is made, unless to do so could be dangerous. If at all possible, any such decisions should be shared with another member of the practice team.
Any decision to disclose information to protect health, safety or well-being will be based on the degree of current or potential harm, not the age of the patient.
Health advice and self-management
There are a range of options available to help manage your health. Here are some suggested services that may answer some of the questions you have, or point you in the right direction for someone that can help. Other services include on-line help, community based support, and holistic health advice.
Check your symptoms online
There is some useful help available online to help you decide the best way to manage your health.
Health A-Z - Conditions and treatments
Browse by index, conditions and treatments.
Find your local pharmacist
We work closely with our local pharmacists, who are able to help you with a range of enquiries from minor ailments to medication reviews and help to stop smoking. Please find your local pharmacist and find out how they can help!
NHS Health Check
The NHS Health Check is your chance to get your free midlife MOT. For adults in England aged 40-74 without a pre-existing condition, it checks your circulatory and vascular health and what your risk of getting a disabling vascular disease is. This guide explains what happens at the check, when and how you get one, and how to lower your risk.
NHS 111 Service
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
The Patient Access service allows you to book and cancel appointments and order repeat prescriptions online. To register, please drop into the surgery with a form of photo identification and the Patient Assistant Team will organise your registration.
Health Touch Mobile App
Health Touch is a tele-health application, which contributes to the innovation of health care using the latest mobile technology. Health Touch is a cloud based application that can be downloaded on any Apple or Android phone or device. It uses web and mobile technologies to bring together healthcare professionals and patients. Find out more
What’s going on in Tower Hamlets
The Bromley by Bow Centre
The Bromley by Bow Centre works in close partnership with BBBHP and offer a range of activities to support the health and well-being of you and your local community. You can volunteer, access employment support and join healthy living classes as well as find support for welfare and benefit issues.
- Citizens Advice Bureau (CAB) fortnightly
- Baby clinic on (thursday afternoons)
- Patient Participation Group (PPG)
- social prescribing
- Hepfree study and East London Genes & Health study
- Psychologist and dieticians
- fit4life hub
- Chatter Natter
Also diabetes specialist nurse comes every 2 weeks to see poorly controlled diabetic pts. and Mental health nurse every week for support of MH patients.
- Parents Coffee mornings
- ESOL for Health
- Patient Participation Group (PPG)
Finding out what is happening near you
Here are some useful links to Tower Hamlets based services that can support you to live a healthy life in a range of different ways, from exercises classes to support with housing issues.